course & program policies

Course & Program Policies

About Traci's Online Courses

Traci has been offering online workshops since 2008, creating a vast library of creative content designed for artists of all levels. My courses provide self-guided learning experiences, with a mix of video tutorials, downloadable workbooks, and interactive live sessions.

To date, She's created over 2,400 HD video tutorials and hundreds of pages of colorful inspiration across 70+ online workshops and taught over 30,000 students.

How Traci's Courses Work

Self-Guided Instant Access: If your course is self-guided, once you enroll, you gain immediate access to the course materials.
Downloadable Resources: Workbooks, digital collage kits, and PDFs are yours to keep and can be downloaded for future reference.
24/7 Video Access: Course videos are privately hosted and available for streaming anytime, but they are not downloadable.
Flexible Learning: All courses are self-paced, allowing you to work through the content at your own schedule.

What’s Included in treiC Designs E-Courses

Each course is uniquely designed, but most include:

✔ Multi-Part HD Video Tutorials – Step-by-step demonstrations and creative techniques.
✔ Live Workshop Replays – For courses with live sessions, you’ll have access to the replay immediately after the session ends.
✔ Full-Color PDF Workbooks – Downloadable guides that you can print or view online.
✔ Private Online Community Access – Engage with fellow creatives in exclusive forums or discussion groups (available for one year after live workshops).
✔ Live Q&A Chats – Participate in live stream Q&A sessions during live courses. Replays are available for later viewing.
✔ Flexible Supply Lists – Use what you have on hand—my courses are designed to be adaptable with the materials you already own.
✔ Multi-Device Compatibility – Viewable on smartphones, tablets, and computers with internet access.

For more details on what’s included in each course, visit the course description page.

Traci's workshops are designed to be inspirational, engaging, and accessible anytime, anywhere—allowing you to explore, create, and grow at your own pace!

1. Registration & Payment

Registration Process for Online Workshops

Enrolling in a workshop is quick and easy! Follow these steps to register and gain access to your course materials.

1. Register & Checkout

Click the “Add to Cart” button on the course page.
You can continue shopping or proceed to checkout using PayPal or a major credit/debit card.
If you don’t have a PayPal account, you can complete your purchase with a credit or debit card.

2. Confirmation Email

Once your payment is received, you’ll receive an automated registration confirmation email with details about your purchase.
If you purchased an e-book or digital download, you’ll receive a separate email with a download link.
- Important: Download links expire after 48 hours or 2 downloads, so be sure to save your files promptly.

3. Classroom Invitation & Access

For self-guided courses, you will receive an automated email invitation to join the online classroom immediately after registration.
For live courses, you will receive additional onboarding emails before the live session starts.
Most self-study e-courses are open for registration year-round.
Live courses begin with a LIVE session, then transition into a self-guided format for independent learning.
If you do not receive your classroom invitation within 48 hours, please:
- Check your SPAM or Promotions folder.
- Ensure that your email settings allow messages from [your support email].
- Contact [support email] if you still need assistance.

4. Login & Account Setup

If you are new to my online workshops, your classroom invitation email will include a link to set up your login credentials.
Please save your login information, as we do not store passwords. If you forget your password, you will need to reset it using the "Forgot Password" link on the login page.

If you have any questions or encounter issues during registration, feel free to reach out using the customer care chat box at the bottom right hand corner of the page or to [help@tracibautistacolor], and we’ll be happy to assist you!

2. Course Access & Classroom Invitation

Confirmation Email: After registration, an automated email will be sent with course details.
Classroom Access: A separate invitation to access the workshop classroom will be sent automatically or before the LIVE session begins, as outlined in the course description.
If you'd like to use an email different from your email, please provide that during checkout or contact us directly.
Private Community Access: Some courses include a private forum or discussion group available for up to one year after enrollment.

3. Course Access Duration & Extended Options

How Long Do I Have Access to the Online Workshop Content?

All online courses and workshops are accessible 24/7 from any device with a high-speed internet connection. You can watch videos, review course materials, and engage with the content at your own pace.

Standard Course Access: All courses now come with a three-year access period from the date of enrollment unless stated in the product description. This provides ample time to complete the course while ensuring content remains relevant.
PDF Workbooks & Resources: Workbooks and other downloadable materials are yours to keep for personal use.
Video Access: Course videos remain accessible online but are not downloadable.

Extended Access Options

If you need more time to access your course beyond the standard three-year period, you have the following options:

Annual Extension: Extend access to your course for one additional year for $97.
Play Collective Membership: Gain access to your enrolled course plus an additional library of 20+ courses for $42/month or $420/year. [Insert link to Play Collective page]

What Happens When a Course is Retired?

Lifetime Access Policy: Lifetime access refers to access for the lifetime of the course, meaning it is available as long as the course remains active. If a course is retired, access will no longer be available.
Alumni Discounts for Updated Courses: If a course is taught again or updated, previous students may be eligible for an alumni discount to enroll in the new version.
Course Retirement Notices: You will receive an email notification before a course is retired so you can download any applicable PDFs or reference materials.

Live Workshop Access

If your course includes LIVE workshop sessions, you can access the replays once the live session ends. In some cases, the replays may be posted up to 48 business hours after the live event.

Replay Access: Live session recordings will be available for you to watch at your convenience for the duration of your three-year course access period.
Additional Course Materials: You can continue accessing lesson posts, chat transcripts, and photo galleries after the live workshop concludes if that feature is available.
Community Discussion Forums: If your course has a dedicated private community forum, it will remain open for 3- 6 months after the workshop ends. After that period, discussions will be archived.

4. Refund Policy

Course Refund & Cancellation Policy

We strive to provide high-quality online courses and a seamless learning experience. Due to the digital nature of our programs, we maintain a strict refund policy to ensure fairness for both students and our business.

General Refund Policy

Due to the digital nature of our courses, refunds are not available for self-guided courses, instant downloads, or digital content once access has been granted.
Refunds for LIVE workshops and high-ticket programs ($1,000+) may be requested before the course starts, as outlined below.
We do not provide refunds for technical issues related to your personal device, internet connection, or inability to access course materials due to user error. If you encounter access issues, we will assist in troubleshooting.

Refund Eligibility by Course Type

1. Self-Guided Courses & Digital Products

🚫 Non-Refundable: All self-paced e-courses, digital kits, and instant downloads are final sale. Once you receive access, refunds will not be issued.
🛠 Technical Support: If you experience difficulty accessing the course, we will provide troubleshooting support. However, device-related technical issues do not qualify for a refund.

2. Live Workshops & Programs

✅ Refunds Before the Course Starts: You may request a refund at least 48 hours before a LIVE session begins, minus a $40 processing fee.
🚫 No Refunds After Access is Granted: Once the live program starts or you have accessed the classroom (Crowdcast, Zoom, Membership.io, artjournalplay.com or Mighty Networks), no refunds will be issued.
📌 Replays & Classroom Access: All live workshops include replays for students who cannot attend live sessions.

High-Ticket Courses ($1,000+):

Refund requests accepted within 7 days, provided the student has completed the first module and engaged with the content.
Refund requests must include proof of participation (completed assignments, course engagement).

3. Play Collective Memberships & Subscriptions

💳 Monthly Members: You may cancel anytime, but no refunds will be issued for past months. Your access continues until the end of your billing cycle.
⏳ Annual Members: No refunds are issued after access is granted. If you cancel, you retain access until the end of your membership term.

Play Collective Membership Refund Policy

We are committed to providing high-quality creative resources and a valuable community experience inside PLAY: Mixed Media Collective. Due to the digital nature of the content and immediate access to materials, we maintain a strict no-refund policy for all membership plans.

Annual Memberships

Non-Refundable: Once you have accessed the program content, no refunds will be issued.
You may cancel your yearly membership at any time, but no partial refunds will be provided for unused months.
All payments are final, and you are responsible for the full program fee regardless of completion.

Monthly Memberships

Cancel Anytime: You may cancel your month-to-month subscription at any time.
Continued Access Until End of Billing Cycle: If you cancel, you will retain access to the Play Collective until the end of your current billing period.
No Retroactive Refunds: Payments for previous months will not be refunded.

Bonus Content & Membership Status

Bonus content is released over time—you must have an active membership to continue receiving and accessing it.
If you cancel your membership, you will lose access to all bonus content, workshops, and exclusive resources at the end of your billing cycle.

By joining the Play Collective, you agree to these terms. If you have any questions about your membership, please contact [support email] before making a purchase.

Special Circumstances & Considerations

We understand that unexpected situations arise. In rare cases, we may consider a partial refund or credit if:
✔ A duplicate purchase was made by accident.
✔ A medical emergency prevents participation (documentation required).
✔ A course was discontinued within 30 days of purchase.

🚨 All special refund requests are subject to review and may incur a processing fee.

How to Request a Refund or Course Credit

📧 Email: Send a request to [support@tracibautistacolor.com] with your full name, course name, and reason for the request.
⏳ Processing Time: If approved, refunds will be issued within 14 business days minus the administration fee.

Important Notes

Refund requests for user error or personal scheduling conflicts will not be granted.
If a refund is issued under special circumstances, you will be charged for any course content accessed, plus a processing fee.
Please watch the onboarding videos for each class to ensure you understand how to access your content.

By enrolling in a course or membership, you agree to these terms. We appreciate your understanding and look forward to supporting your creative journey!

5. Workshop Format & Learning Experience

Self-Guided Learning: Work at your own pace with 24/7 access.
Live Workshops: Include live-streamed lessons, interactive Q&A, and replays for later viewing.
Materials Provided:
- Video Tutorials – Multi-part HD lessons.
- PDF Workbooks – Full-color resources for download.
- Private Community Access – Group engagement for select courses.
- Supply Lists – Recommendations to use what you have on hand.

6. Technical Requirements

Internet & Device Compatibility: Courses require a high-speed internet connection and are best viewed on Chrome, Safari, or Firefox.
Classroom Login Setup: Once registered, students will receive login credentials. Please save this information, as we do not store passwords.
Support for Access Issues: If experiencing login issues, contact [support email] for assistance.

7. Copyright & Intellectual Property

All course materials, including videos, PDFs, and artwork, are copyrighted and for personal use only.
Redistribution, resale, or sharing of course content is strictly prohibited.
If using digital elements for personal social media, credit must be given to www.treicdesigns.com/Traci Bautista/#tracibautitsaCOLOR.

8. Contact & Support

For registration, technical issues, or refund inquiries, please use the customer care chatbox at the bottom right of the website or email [help@tracibautistacolor.coml]
Processing Time: Support inquiries are reviewed within 3-5 business days.

Support via Email, Discussion Groups & Live Q&A

We are committed to providing support throughout your learning journey. Below are the ways you can receive assistance during your course.

Live Course Support

During LIVE workshop sessions, I am available for Q&A within the classroom forum.
You can also post questions on the lesson pages inside the classroom for feedback.

Discussion Groups & Community Support

Please post your questions in the discussion groups specific to your workshop, as other students may have similar inquiries.
Each LIVE workshop includes scheduled Q&A live stream sessions, where you can ask questions in real time.
The date and time for each Q&A session will be posted inside the course as lessons are delivered.

Post-Live Access & Archived Discussions

If you are accessing the course after the live session has ended, you can still review past Q&A discussions in the classroom.
Many common questions may already be answered in the discussion threads—so be sure to check them first before reaching out for support.

If you need additional assistance, please contact [help@tracibautistacolor.com], and we will be happy to help! 😊

SUPPLY LISTS

Each workshop includes a general supply list on the course description page, along with a more detailed list provided once you enroll.

Flexible & Accessible Supplies – Most of my workshops encourage using what you already have rather than purchasing specific brands or materials.
Recommended Materials – While I provide suggested paints, markers, and adhesives, these are recommendations, not requirements. Feel free to substitute with what works best for you.
Creative & Found Tools – Many of my workshops incorporate unconventional and found materials to encourage exploration and experimentation.

If you'd like to explore my recommended supplies, you can view a general supply list here: Traci's e-course supply recommendations.

Final Notes

By enrolling in any course or program, students agree to these policies. These guidelines are in place to maintain a structured, high-quality learning experience while ensuring fairness and sustainability for our digital education platform.